At Alyson Mowat Studio, we take the utmost care in preparing your botanical creations.
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If in exceptional circumstances you are unhappy with the standard of order, please direct all complaints to alyson@alysonmowat.com if purchased through AlysonMowat.com. We will do our best to respond within 24 hours and resolve the situation.

• If the complaint is due to substandard or incorrect plants, we will require photographic evidence to support the claim. We will  assess the claim and get back to you within 24 hours. Please note that any refund issued will take approximately seven working days after issue to enter your account.

 

• Please ensure that you get in touch with us as soon as possible and within two days of receiving the order due to the perishable nature of the items we sell in order for us to effectively deal with your query.

 

• Due to the perishable nature of the items we sell, we do not accept returns. All orders are final, we do not accept cancellations.

 

• Please note that we may substitute plants according to market availability, we strive to let all our customers know if any substitution is made.

 

• It is solely the customer’s responsibility to use any available discount codes to them. Alyson Mowat Studio will not be responsible for refunds where a discount code was not applied.

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• To get in touch with Alyson Mowat Studio  regarding returns and refunds please contact us at the below.

Email contact: alyson@alysonmowat.com
Telephone contact: +44 (0)778 968 0894