How much does delivery cost?
Regular delivery costs £6.99, which will arrive next day at the earliest. We also offer a same-day service for £9.99.
Can I order plants for a date in the future?
Yes, you can order up to four weeks in advance.
Can I order same day delivery?
Some of our products are available for same day delivery, if this is the case the product with show an "Available Today!" tag on it. The cut off for this is at 1pm.
Why can't I pick delivery time slots?
This is a feature we hope to introduce in the near-future, but at our current size it is not viable. However if you leave a delivery note in our "delivery instructions" section during check-out, we will do their absolute best to accommodate, though this is not guaranteed.
What happens if no one is home?
If the intended recipient isn't there to receive their plants, then we will do our best to ensure they are left with neighbours or in a safe place. You can leave any specific instructions for this during the checkout process, along with a contact number for the recipient.
Can I include a personalised message with my order?
Of course! Before the final checkout you'll be prompted to enter your personal message. This will be written by hand on a luxurious card, and then safely stored in a lovely envelope. We only include what you enter in your message, so if you wish to send anonymously then simply leave your name (or any other revealing details!) out of the message.
Who do I contact with any delivery rearrangements or complaints?
All customer queries should be directed to our extremely helpful and friendly customer services team.